Seasonal Part-Time Shop Manager
We are looking for a Seasonal Part-Time Shop Manager to join our team! The primary responsibilities of a shop manager are to oversee day-to-day operations at the shop, act as the main point person for all customer interactions within the shop, and to create a warm, inviting shop environment. This person will open and close the shop, lead the sales floor, oversee shop associates, assist with product merchandising, and create an informative and welcoming shopping experience for our customers.
This position requires 2 day a week weekday availability and 1-2 weekend shifts a month. During the holiday season, weekday shifts will increase. Starting pay of $23/hour + monthly team commissions, plus a generous shop discount.
THIS CANDIDATE MUST HAVE:
- Experience in a retail environment
- Weekend availability
- A friendly, self-starter attitude
- Willingness and eagerness to help our customers in any way!
DREAM CANDIDATES ALSO HAVE:
- Knowledge of the Shopify platform
- Familiarity with upscale jewelry brands, comfortable using jewelry terminology
- Experience in sales, preferably in a jewelry-related environment
Responsibilities include:
CUSTOMER SERVICE
- Maintain a welcoming, friendly attitude to anyone who enters the shop
- Prioritize customer engagement
- Proactively interact with customers and helps to answer any questions, comments, or concerns
- Help to create a warm, inviting shop environment
- Find solutions for customer requests
- Always leads customer interactions rather than waiting for the customer to engage
- Answer customer questions with thoughtful responses
SHOP LOGISTICS
- Open and closes the shop in a timely and organized manner
- Act as a leader on the shop floor
- Work quickly and efficiently to troubleshoot any shop issues and handle customer service problems
- Re-merchandise and restock on an ongoing basis
- Handle all returns, exchanges and store credit transactions without assistance
- Make little to no register errors
- Maintain a clean and organized shop environment
PRODUCT KNOWLEDGE
- Make a concise effort to be well-versed in all of the products/designers we carry in store
- Share product and designer stories with customers to encourage sales
- Guide customers through the fine jewelry and engagement buying process
- Actively find answers to customer questions about products
