Refund Policy

We have a 7 day store credit return policy for select items purchased online and in store. After 7 days, the item is no longer eligible for exchange or store credit. Gifts are only eligible for store credit, and must have a gift receipt. 

All returns must be accompanied by a receipt and must be in unused, unworn condition with the original packaging. We have the right to refuse any returns or exchange that do not meet this criteria. 

The following items are FINAL SALE and not eligible for return, exchange, or store credit:

  • Sale or discounted items
  • Engagement rings + wedding bands 
  • Made-to-order jewelry
  • Special orders
  • Resized items
  • Custom pieces
  • Engraved jewelry
  • Perfume and other apothecary items
  • Items purchased through one of our online trunk shows

    All online purchases must be authorized prior to sending the item back. Please email any return requests to hi@shopshelter.com with your name, email, phone number, order number, and reason for return. We are not responsible for return shipping costs. 

    For any authorized returns, store credit will be issued, less shipping charges, once the item has been received. The item must be shipped to us in the original packaging, unworn and in perfect condition. 

    All authorized returns should be shipped to:

    SHELTER

    1258 5th Street NE Washington, DC 20002

    If you need to cancel an order after it has been processed, just let us know! If it has already shipped, you will be responsible for the shipping charges.