Shipping & Returns

SHIPPING

We ship domestically via USPS, unless otherwise selected (we also offer shipping via Fedex and UPS, along with local store pick up). We offer free USPS shipping on orders over $100. Other rates are determined by weight and destination at point of purchase

All order processing typically takes 24-48 hours. Once your order is placed, please allow this amount of time before the item ships. You will receive an email notification with tracking information once the item is in the mail.

*PLEASE NOTE* Many of our pieces are made to order and therefore, require 1-2 weeks to go into production. Pieces that need to be ordered in another size can take 4-6 weeks for production. If you have any questions about a particular piece and the turnaround time, please email us at hi@shopshelter.com. 

RETURNS/EXCHANGES

We offer a 7 day return policy for select items purchased online and in store. After 7 days, store credit will be issued for any returns. After 30 days, the item is no longer eligible for exchange or store credit. Gifts are only eligible for store credit, and must have a gift receipt. 

All returns must be accompanied by a receipt and must be in unused, unworn condition with the original packaging. We have the right to refuse any returns or exchanges that do not meet this criteria. 

The following items are eligible for exchange or store credit only:

  • Engagement rings
  • Wedding bands
  • Vintage jewelry

The following items are FINAL SALE and not eligible for return, exchange, or store credit:

  • Sale or discounted items
  • Made-to-order jewelry
  • Special orders
  • Resized items
  • Custom pieces
  • Engraved jewelry
  • Perfume and other apothecary items

All online purchases must be authorized prior to sending the item back. Please email any return requests to hi@shopshelter.com with your name, email, phone number, order number, and reason for return. We are not responsible for return shipping costs. 

For any authorized returns, credit will be issued, less shipping charges, once the item has been received. The item must be shipped to us in the original packaging, unworn and in perfect condition. Any item arriving after 7 days from your receipt or without a receipt will only be eligible for store credit or exchange, at our discretion.

All authorized returns should be shipped to:

SHELTER

1258 5th Street NE Washington, DC 20002

If you need to cancel an order after it has been processed, just let us know! If it has already shipped, you will be responsible for the shipping charges.