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Frequently Asked Questions

Customer service is of the utmost importance to us - we're proud to provide a personalized shopping experience for each person that comes through our door. The information below should help to answer most of your questions or concerns. However, if you need additional information don't hesitate to reach out: or 202-548-0011. 

Where are you located?

We are located in the historic Union Market district. Our address is 1258 5th Street NE. 

What are your store hours?

You can visit us Tuesday- Friday 12-6 and Saturday-Sunday 11-6.

I'm interested in a piece from a designer you carry, but the specific item is not in your store. Can I order it?

Typically, yes! We like to check with each designer before confirming, however we're happy to reach out and request a special order for you!  

I'm interested in a piece you have in store, but in a different metal or size. Is that doable?

Most of the rings in our store can be made in another size, and necklace chains can be adjusted for longer/shorter lengths. In regards to metal, we like to check with the designers first, but can confirm and special order for you. 

Can you help me select a gift or something special for myself?

Absolutely! Our team loves to help customers find the perfect gift. Feel free to pop in to the shop during business hours, or shoot us a note with general guidelines on what you're looking for (price point, style, etc) and we'll point you in the right direction!

How can I be sure a ring will fit? 

We want to make sure your favorite piece is the perfect fit. We will happily measure your ring size in store so you can ensure your piece is the right fit. If you're not local to our shop, you can purchase an at home ring sizer here

I'm trying to order a ring on your site, but don't see my size. Are other sizes available?

If you do not see your size listed as an option, please email us at That means we only have certain sizes in stock, but can usually order a new size from the designer (this excludes vintage or one of a kind pieces). 

What is your return policy?

All items are eligible for exchange or store credit only. Online orders are eligible for exchange or store credit within 7 days.  Gifts are only eligible for store credit, and must have a gift receipt. 

All exchanges or returns must be accompanied by a receipt and must be in unused, unworn condition with the original packaging. We have the right to refuse any returns or exchanges that do not meet this criteria. 

    The following items are FINAL SALE and not eligible for return, exchange, or store credit:

    • Sale or discounted items
    • Engagement rings + wedding bands 
    • Made-to-order jewelry
    • Special orders
    • Resized items
    • Custom pieces
    • Engraved jewelry
    • Perfume and other apothecary items
    • Items purchased during our trunk shows

      My piece has broken. How can I fix it?

      We are happy to repair any item you have purchased from us that has been damaged. Please contact us at Some repair fees may apply depending on the materials, labor required and age of the piece. 

      I have metal allergies/sensitivities. What pieces do you recommend?

      We recommend sticking with pieces that are 14/18k gold, or goldfill. Pieces that are bronze, brass, or gold plated have a tendency to tarnish and should be avoided. If you have a nickel allergy, white gold should be avoided. 

      I'd like to sell my work in your shop. Who should I contact? 

      Please send an email introduction and line sheets to with the subject: 'Designer Submission: BRAND NAME.' Due to the high volume of inquiries we receive, we cannot respond to every inquiry, nor can we accommodate in-store drop ins or pitches. We will be in touch if we would like further information from you!