Customer service is of the utmost importance to us - we're proud to provide a personalized shopping experience for each person that comes through our door. The information below should help to answer most of your questions or concerns. However, if you need additional information don't hesitate to reach out: hi@shopshelter.com or 202-548-0011. 

Where are you located?

We are located in the historic Union Market district. Our address is 1258 5th Street NE. 

What are your store hours?

We are open Tuesday by appointment, Wednesday-Saturday 11-7, and Sunday 11-5. 

I'm interested in a piece from a designer you carry, but the specific item is not in your store. Can I order it?

Typically, yes! We like to check with each designer before confirming, however we're happy to reach out and request a special order for you!  

I'm interested in a piece you have in store, but in a different metal or size. Is that doable?

Most of the rings in our store can be made in another size, and necklace chains can be adjusted for longer/shorter lengths. In regards to metal, we like to check with the designers first, but can confirm and special order for you. 

Can you help me select a gift or something special for myself?

Absolutely! Our team loves to help customers find the perfect gift. Feel free to pop in to the shop during business hours, or shoot us a note with general guidelines on what you're looking for (price point, style, etc) and we'll point you in the right direction!

How can I be sure a ring will fit? 

Yes. We want to make sure your favorite piece is the perfect fit. We will happily measure your ring size in store so you can ensure your piece is the right fit.

I'm trying to order a ring on your site, but don't see my size. Are other sizes available?

Yes. If you do not see your size listed as an option, please email us at hi@shopshelter.com. That means we only have certain sizes in stock, but can usually order a new size from the designer (this excludes vintage or one of a kind pieces). 

What is your return policy?

We offer returns within 5 business days of purchase with a valid receipt. All items returned must be in unused or unworn condition. After 5 days, store credit will be offered.  We cannot accept returns on special orders, one of a kind pieces, or sale items. 

My piece has broken. How can I fix it?

We are happy to repair any item you have purchased from us that has been damaged. Please contact us at hi@shopshelter.com. Some repair fees may apply depending on the materials and labor required. 

I'd like to sell my work in your shop. Who should I contact? 

Please send an email introduction and line sheets to hi@shopshelter.com with the subject: 'Designer Submission: BRAND NAME.' Due to the high volume of inquiries we receive, we cannot respond to every inquiry, nor can we accommodate in-store drop ins or pitches. We will be in touch if we would like further information from you!