We are located in DC's Union Market district. Our address is 1258 5th Street NE. 

You can visit us Tuesday- Friday 12-6 and Saturday-Sunday 11-6.

You can contact us through our contact page! We will be happy to assist you.

We can be reached by email at hi@shopshelter.com or via phone at 202-548-0011. 

All items are eligible for exchange or store credit only. Online orders are eligible for exchange or store credit within 10 days.  Gifts are only eligible for store credit, and must have a gift receipt. 

All exchanges or returns must be accompanied by a receipt and must be in unused, unworn condition with the original packaging. We have the right to refuse any returns or exchanges that do not meet this criteria. 

We ship domestically via UPS, unless otherwise selected (we also offer in-store pick up and local delivery). We offer free UPS shipping on orders over $150. Other rates are determined by weight and destination at point of purchase. We offer Route shipping insurance for all shipments and highly suggest purchasing insurance on any packages of value. We are not responsible for any lost or stolen packages.

The following items are FINAL SALE and not eligible for return, exchange, or store credit:

• Sale or discounted items
• Engagement rings + wedding bands 
• Made-to-order jewelry
• Special orders
• Resized items
• Custom pieces
• Engraved jewelry
• Perfume and other apothecary items
• Items purchased during our trunk shows

Typically, yes! We like to check with each designer before confirming, however we're happy to reach out and request a special order for you!   

Most of the rings in our store can be made in another size, and necklace chains can be adjusted for longer/shorter lengths. In regards to metal, we like to check with the designers first, but can confirm and special order for you. 

If you do not see your size listed as an option, please email us at hi@shopshelter.com. That means we only have certain sizes in stock, but can usually order a new size from the designer (this excludes vintage or one of a kind pieces). 

We resize most rings purchased from our shop, with the exception of full eternity styles or anything otherwise noted. We do not resize rings purchased outside of our shop.

We are happy to repair any item you have purchased from us that has been damaged. Please contact us at hi@shopshelter.com. Some repair fees may apply depending on the materials, labor required and age of the piece. 

We want to make sure your favorite piece is the perfect fit. We will happily measure your ring size in store so you can ensure your piece is the right fit. If you're not local to our shop, you can purchase an at home ring sizer here. 

We recommend sticking with pieces that are 14/18k gold, or goldfill. Pieces that are bronze, brass, or gold plated have a tendency to tarnish and should be avoided. If you have a nickel allergy, white gold should be avoided. 

We have a bunch of jewelry care guidelines you can find here!