Refund Policy
Items purchased in-store and online can be exchanged within 10 days with original receipt for exchange or store credit only. After 10 days, the item is no longer eligible for exchange or store credit. Gifts must have a gift receipt.
Please note, your item must be unused, unworn and in the original packaging. We have the right to refuse any returns or exchanges that do not meet this criteria.
The following items are FINAL SALE and not eligible for return, exchange, or store credit:
- Sale or discounted items
- Engagement rings + wedding bands
- Made-to-order jewelry
- Special orders
- Resized items
- Endless bracelets (both with and without clasps)
- Endless bracelet charms (unless purchased separately and not attached to a bracelet)
- Custom pieces
- Engraved jewelry
- Perfume and other apothecary items
- Items purchased through one of our online trunk shows
All online purchases must be authorized prior to sending the item back. Please email any return requests to hi@shopshelter.com with your name, email, phone number, order number, and reason for return. We are not responsible for return shipping costs.
For any authorized returns, store credit will be issued, less shipping charges, once the item has been received. The item must be shipped to us in the original packaging, unworn and in perfect condition.
All authorized returns should be shipped to:
SHELTER
1258 5th Street NE Washington, DC 20002
If you need to cancel an order after it has been processed, just let us know! If it has already shipped, you will be responsible for the shipping charges. We can accept order cancellations after 24 hours of purchase.
