Store + Marketing Manager

We are looking for a Shop + Marketing Manager to join our team! The primary responsibilities of this role are to oversee our marketing + communications efforts, along with running day-to-day operations at the shop. This person will open the shop, lead the sales floor, oversee shop associates, assist with product ordering and merchandising, and create an informative and welcoming shopping experience for our customers. From the marketing side, they will brainstorm and craft e-newsletter content, social media stories + posts, and lead the "voice" of the shop. 

Ideal candidates are friendly, self-starting, flexible and outgoing, and are comfortable in a small business environment. Jewelry knowledge or background a plus, but not required. Excellent verbal and written communication skills are a must. 

This is a 30-40 hours/week position at a competitive hourly rate, with the opportunity to become a full-time, salaried position with benefits after a 4 month trial period. Weekend and holiday availability is required. 3-4 in-person shifts per week are mandatory, and the remainder of work can be done remotely. 

DREAM CANDIDATES ALSO HAVE:

  • Knowledge of the Shopify platform
  • Familiarity with upscale jewelry brands, comfortable using jewelry terminology
  • 1-2 years of social media, web and marketing experience
  • Experience in sales, preferably in a jewelry-related environment 

Responsibilities include:

CUSTOMER SERVICE

  • Maintain a welcoming, friendly attitude to anyone who enters the shop
  • Prioritize customer engagement
  • Proactively interact with customers and helps to answer any questions, comments, or concerns
  • Help to create a warm, inviting shop environment
  • Find solutions for customer requests
  • Always leads customer interactions rather than waiting for the customer to engage
  • Answer customer questions with thoughtful responses 

MARKETING

  • Brainstorm, draft and implement all e-newsletter campaigns for the store
  • Assist with social media captions, stories + reels creation 
  • Work closely with our in-house graphic designer to maintain a cohesive brand voice 

SHOP LOGISTICS 

  • Open and closes the shop in a timely and organized manner
  • Act as a leader on the shop floor
  • Work quickly and efficiently to troubleshoot any shop issues and handle customer service problems
  • Re-merchandise and restock on an ongoing basis 
  • Handle all returns, exchanges and store credit transactions without assistance
  • Make little to no register errors
  • Maintain a clean and organized shop environment

PRODUCT KNOWLEDGE 

  • Make a concise effort to be well-versed in all of the products/designers we carry in store
  • Share product and designer stories with customers to encourage sales
  • Guide customers through the fine jewelry and engagement buying process
  • Actively find answers to customer questions about products
    TO APPLY
    Please send an email with a bit about yourself, your resume and pay expectations to hi@shopshelter.com.