Shop Director

We are seeking a Store Director to join our team! The shop director will serve as the primary public facing person of SHELTER, and handle all customer interactions and employee relations within the shop. They will be responsible for overall growth of the brand and day-to-day store operations.

This is a full-time role, with weekend and holiday availability required. Competitive hourly retail rate + commission structure (with the opportunity to become a salaried position after a 3 month trial period), benefits, generous shop discount and more. Starting pay begins at $25/hour. This position begins at a minimum of 30 hours/week, with a required 5-6 weekend shifts per month.

This person will open the shop, lead the sales floor, oversee shop associates and managers, assist with product ordering and merchandising, and create an informative and welcoming shopping experience for our customers. They will also assist with sales goals, strategies, and initiatives. 

Ideal candidates are friendly, self-starting, flexible and outgoing, and are comfortable in a startup/small business environment. Jewelry knowledge or background a plus, but not required. Excellent verbal and written communication skills are a must. Weekend availability is required. 

POSITION REQUIREMENTS:

  • 2+ years of retail experience
  • Experience leading a team + with team management
  • Strong customer service and merchandising skills
  • Understanding of successfully driving retail sales and store initiatives
  • Detail oriented problem solver who is used to a fast-pace and regularly changing work environment
  • Shopify familiarity

DREAM CANDIDATES ALSO HAVE:

  • Familiarity with upscale jewelry brands, comfortable using jewelry terminology
  • Graphic design/web experience
  • Experience with jewelry-related sales

IN-STORE

  • Act as a ambassador for the store at all times
  • Manages overall shop; provides insight and guidance for team members and customers; has authority to make makes key decisions (esp. when store owner is unavailable)
  • Open and close the shop as needed
  • Help cultivate a warm and inviting shopping experience
  • Handles merchandising all displays, and works to update them on a regular basis
  • Oversee all customer checkouts
  • Become well-versed with all merchandise sold at the store, along with proper rules and procedures
  • Maintain an orderly appearance throughout the sales floor
  • Introduce promotions and special events to customers; Helps determine additional sales promotion; authorizes discounts, etc.
  • Maintains the stability and reputation of the store, especially when interacting with challenging customers
  • Cross-sell products to increase purchase amounts
  • Handles all in-store events
  • Maintains professional and technical knowledge by showing curiosity/interest in continuing education about the fine jewelry industry

 CUSTOMER RELATIONS

  • Act as direct and main point person for any and all customer inquiries, questions, or concerns
  • Takes the lead with customer follow-up communications after purchases and potential purchases
  • Maintains relationships with regular customers; identifies trends and events for shoppers
  • Oversees the shop’s customer service account. Works to assign tasks to managers as needed
  • Oversees Shopify chat – creates a schedule for being available during chat windows

 STAFF

  • Manages Team SHELTER weekly emails and updates to the team
  • Manages orienting and training of new employees
  • Manages store staff by assigning tasks, cultivating talent and highlighting areas of improvement
  • Manages quarterly check ins with shop associates and managers
  • Manages team schedule through Homebase
  • Handles any employee issues that may arise (tardiness, work ethic, etc) and addresses them in a timely manner
  • Handles ongoing education and training for employees

DESIGNER LIASON + INVENTORY MANAGEMENT

  • Oversees all inventory ordering, reordering and intake
  • Maintains designer relationships, including custom orders, designer communication, item reorders, and more
  • Provides support with buying for the shop
  • Regularly pitches new brands/designers for the shop
  • Works to input all wholesale orders into Stocky to assist with receiving inventory
  • Handles monthly consignment sales reports
  • Review and edit shopify listings to ensure up to standards

SALES, REPORTING, AND GROWTH

  • Provide monthly sales reports to the shop owner. Identifies top selling products/brands, areas for growth, and more
  • Creates monthly, quarterly, and annual sales goals for the shop. Shares with the entire team to motivate sales staff, and is regularly checking shop’s growth against these goals
  • Uses Stocky forecasting to identify upcoming trends, ordering strategy, and more

MARKETING/E-COMMUNICATION

  • Provides marketing strategy support and insight including newsletter content, collateral ideas, branded items, and more
  • Provides social media support as needed

To apply, please send a bit about yourself, your resume, and your pay expectations to mallory@shopshelter.com