Our COVID Response

*UPDATE*

As part of DC's phased reopening, we will be welcoming back customers at our shop starting Friday, July 10. Masks MUST be worn upon entry, and hand sanitizing will be required. We will allow 5 people into the store at a time. 

IN PERSON SHOPPING

TUESDAY + WEDNESDAY: Private shopping only (book here!)

THURSDAY + FRIDAY: 1-6

SATURDAY + SUNDAY: 12-5

We will allow 5 people into the shop at a time, and masks must be worn at all times. Our dressing room will remain closed for the time being, and we will limit the amount of jewelry tried on to 3 pieces per customer. 

WEDDING WING APPOINTMENTS

We'd love to help you view our ready to wear engagement + wedding pieces. We're requiring appointments for anyone who would like to view and try on the pieces we have in shop. 

Please book an appointment here. Appointments will be limited to 20 minutes, and up to 5 pieces of jewelry can be tried on. 

CUSTOM JEWELRY DESIGN

We're continuing to offer our custom services both remotely (either by phone or video chat) or in person. If you'd like to meet with Mallory in-person to discuss custom design, you can view our various types of appointments and book something here

CURBSIDE PICK UP

Curbside shopping will be available Thursday-Sunday from the hours above. 

  • You can place an order online from our in-stock selection and select "local pick up" at checkout.
  • Your order will be ready hopefully within a few hours, but at most in 24-48 hours. 
  • You will receive a note when your order is ready to be picked up. We will have a table at our front door that you can walk up to and pick up your order, and our team will be there with gloves and masks to assist.

SHIPPING

Our online site will continue to operate, and shipping is always available! We offer free USPS shipping on orders over $75 or more, and free hand delivery within 3 miles of the shop for orders over $300. We're always looking for ways to improve our online experience and have our in-person shopping experience translate virtually. If this is how you feel safest shopping with us, by all means, we encourage you to continue to do so. If you have questions about a specific product online, would like more information, or would like to see it on, please reach out to us at hi@shopshelter.com.

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On March 16, we made the decision to close our doors in light of the COVID-19 pandemic. Since then, we've been operating our shop online, still striving to bring you high quality goods and high quality customer service. We have been so, incredibly appreciative of support shown as our doors have remained closed for several months and have managed to keep our core team on-staff to help with operations. 

As DC begins navigating the reopening process, we've received many questions and comments about our plans. Our short answer is: we still don't know what the store will look like upon reopening. We are working to come up with a realistic strategy, and ask that you practice patience as we navigate completely uncharted territory.

An important note: It will be awhile before we are “reopened” in the traditional sense. Even when we can open our doors again, there will be limitations to the number of people who can enter at a time, our hours, trying things on, and more. It will realistically be several months at least before there is any semblance of normalcy in the shop. As much as we appreciate the support and excitement over reopening, please know this is still a massive strain on our business financially to be operating with this many limitations. We ask that if you can, you continue to support us online (all purchases help, truly). We're working to make sure your shopping experience remains enjoyable with us, whether online or in-person. 

We've listed a few commonly asked questions we've received below, and our answers. If you have any further questions, please don't hesitate to reach out - hi@shopshelter.com. 

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When do you plan to reopen?

We’re not sure. We are closely following DC’s protocols that have been put in place, and are currently working toward a curbside pick-up plan. Our staff and customer’s safety is our #1 priority, so we will not only look to the city’s guidelines, but also observe our team’s comfort levels before fully reopening (even if that means opening later than DC says is ok).  

Can I shop in-store?

Unfortunately, not right now. DC's Phase 1 of reopening does not allow anyone besides our team to enter our storefront, or allow us to accept payment on-site.

Can I pick up my order?

Starting June 16, we will be offering curbside pick-up on limited days. We will run this on Tuesdays, Thursdays from 2-6pm, and Saturdays from 12-4pm. Here's how it will work:

  • You can place an order online and select "local pick up" at checkout. Your order will be ready in 24 hours, and you will receive a note when your order is ready to be picked up. We will have a table at our front door that you can walk up to, and our team will be there with gloves and masks to assist. We ask that for the safety of yourself and our team, you wear a mask as well. 
  • Alternatively, you can call us at the shop when we are open for pick up and place an order over the phone. We will let you know then when it's able to be packed and ready to be picked up. 

Can I see a piece in person curbside before purchasing?

A bit trickier to answer but the short answer is - probably not. We will have a staff member there who can happily show you any products from afar or in our window. But we will not allow pieces to be tried on prior to purchasing. 

Can I pay for my order when I pick it up?

No. All purchases must be made prior to pick up, as we cannot take payment on site. 

Can I bring you something to be repaired, or discuss a custom piece of jewelry curbside?

If you'd like to drop off a repair, please email us prior to coming by to coordinate. We will happily take-in repairs, but must have details ahead of time. Our turnaround time is now about 5-6 weeks for all repairs, and they will be handled on a case-by-case basis.

We will not be offering custom appointments curbside, but can set up a virtual appointment! This applies to new pieces only. Our heirloom resets are still on hold, as those require an in-person, sit down meeting for us to properly examine the piece. 

What is the turnaround time for curbside pick up orders?

We hope that most orders will be available within 24-48 hours. This applies to in-stock items only, and excludes anything that is made to order or custom. Those times vary, and we will be in touch with you with a estimated completion date. 

What safety guidelines are you following?

Our team will be equipped with a mask, gloves, and hand sanitizer at all times during their shift. We ask that you respect this policy and wear a mask when picking up your order. In addition, we have staggered shifts scheduled, and will be cleaning/sanitizing in between shifts.